How jobs work, safely and clearly.
These policies help protect you, your home, your building, and the work itself by keeping expectations clear before an appointment is confirmed.
Effective date: May 2026
Anderson Home Services is operated by Caleb Anderson. These policies are meant to set expectations before a job starts. They are written to be practical and easy to understand, not to make the process feel formal or difficult.
Client help and personal safety
Occasionally a client chooses to assist with lifting, holding furniture, or moving items. There is no expectation that you help. If you do choose to participate, please use caution and only do what feels safe for you. Any voluntary participation is at your own risk, and I am not responsible for injuries caused by a client’s voluntary participation or actions.
Building access and on-site readiness
Clients are responsible for making sure I can access the job site once I arrive. This includes concierge instructions, guest authorization, elevator or loading dock reservations when needed, and any building rules that affect the work. If I will be working in a unit while the client is away, please make sure the building, concierge, roommates, or household members know I have permission to be there.
Furniture condition, missing parts, and used items
New furniture is usually straightforward when all parts and instructions are present. Used, previously assembled, relocated, or partially damaged items can be less predictable: hardware may be missing, screws may be stripped, panels may be weakened, or the original assembly may have been done incorrectly. I will use reasonable care and, when practical, can help engineer a workable solution, identify or purchase replacement hardware, or make minor adjustments. Completion still depends on the condition of the item and the parts available. I do not warranty or take responsibility for prior assembly, hidden damage, missing parts, or structural issues that existed before my work.
Repairs and repair attempts
Furniture repairs can involve uncertainty. A repair attempt may reveal that an item is more damaged than expected, cannot be fixed cleanly, or could become worse during the attempt. I will be upfront when something looks risky, but clients should understand that repair work is not always predictable and may not restore an item to like-new condition.
Tip-over restraints and safety mounts
Many dressers, wardrobes, shelving units, and similar items include tip-over restraints or safety anchors. I can install these in most situations and will let you know if the wall type or installation condition requires a specialist. If a client declines a manufacturer-provided safety mount or tip-over restraint, the client accepts the risk of that choice. Safety restraints reduce the risk of tip-over, but do not eliminate it. I am not responsible for furniture tip-over incidents caused by skipped restraints, misuse, wall failure, product failure, or restraint failure after installation.
Pricing format
Most projects are handled as a fixed quote when the scope is clear. Fixed quotes are based on my $60/hr estimate. Hourly pricing is always available if you prefer it.
Deposits and cancellations
Most smaller jobs do not require a deposit. Larger jobs may require one to confirm the appointment. For the Full Day Package and any job estimated at 6+ hours, a client-initiated cancellation within 48 hours of the start time may result in the deposit being retained. For other deposit jobs, a client-initiated cancellation within 24 hours may result in the deposit being retained. Emergencies and reschedules can be discussed, and I will try to be reasonable when possible.
Full-day package limits
The Full Day Package includes normal project-related expensing, but it is not unlimited hauling or disposal. Ordinary furniture boxes, packing materials, and a reasonable amount of project trash are fine. Large or unusual hauling/disposal requests may require a separate quote, extra fee, or different plan.
Scope and limits
If a task appears unsafe, outside my skillset, likely to damage the home or item, or better handled by a specialist, I may decline that portion of the work or recommend someone more appropriate. This is meant to protect the client, the property, and the project.
Questions
If anything here might affect your job, send the details first and ask. It is always better to clarify expectations up front than discover a problem after I arrive.
This plain-language page is intended for a small local service business and is not legal advice.
Booking note: By confirming an appointment with Anderson Home Services, you agree to these Policies & Safety guidelines.