How jobs work, safely and clearly.

Effective date: June 2026

Anderson Home Services is operated by Caleb Anderson. These policies are meant to set expectations before a job starts.

Arrival times and reschedules

Unless otherwise agreed, appointments include a one-hour arrival window beginning at the scheduled start time. For example, an 11:00 AM appointment includes arrival anytime before 12:00 PM. If I expect to arrive outside that window, I will make every reasonable effort to let you know.

Given that I ask for flexibility on arrival time, I provide flexibility on my end as well. I don't mind waiting for a reasonable amount of time for clients to wrap up work calls, errands, etc. and I do not bill for that time so long as it is reasonable.

If I arrive after the arrival window without prior rescheduling, or if we need to reschedule for a reason that is my fault, the job receives a $30 discount or a 20% discount, whichever is lower. For Full Day Packages, the discount is $100.

I do my best to arrive on time and avoid delays. I aim to reduce this risk, such as adding buffer times to zcal and blocking extra time for tasks further away. If I am delayed I will let you know as soon as possible.

Client help and personal safety

You may choose to assist with lifting, holding furniture, or moving items. There is no expectation that you help. If you do choose to participate, please use caution and only do what feels safe for you. Any participation is at your own risk, and I am not responsible for injuries caused by a client’s participation or actions.

Building access and on-site readiness

Clients are responsible for making sure I can access the job site once I arrive. This includes concierge instructions, guest authorization, elevator or loading dock reservations when needed, and any building rules that affect the work. If I will be working in a unit while the client is away, please make sure the building, concierge, roommates, or household members know I have permission to be there.

Furniture condition, missing parts, and used items

New furniture is usually straightforward when all parts and instructions are present. Used, previously assembled, relocated, or partially damaged items can be less predictable: hardware may be missing, screws may be stripped, panels may be weakened, or the original assembly may have been done incorrectly. I will use reasonable care and, when practical, can help engineer a workable solution, identify or purchase replacement hardware, or make minor adjustments. Completion still depends on the condition of the item and the parts available. I do not warranty or take responsibility for prior assembly, hidden damage, missing parts, or structural issues that existed before my work.

Repairs and repair attempts

Furniture repairs can involve uncertainty. A repair attempt may reveal that an item is more damaged than expected, cannot be fixed cleanly, or could become worse during the attempt. I will be upfront when something looks risky, but clients should understand that repair work is not always predictable and may not restore an item to like-new condition.

Tip-over restraints and safety mounts

Many dressers, wardrobes, shelving units, and similar items include tip-over restraints or safety anchors. I can install these in most situations and will let you know if the wall type or installation condition requires a specialist. If a client declines a manufacturer-provided safety mount or tip-over restraint, the client accepts the risk of that choice. Safety restraints reduce the risk of tip-over, but do not eliminate it. I am not responsible for furniture tip-over incidents caused by skipped restraints, misuse, wall failure, product failure, or restraint failure after installation.

Pricing format

Most furniture assemblies are handled as a fixed quote. Fixed quotes are based on my $60/hr estimate. Hourly pricing is always available if you prefer it.

Some tasks are better handled on an hourly basis, I will work with you before confirming.

Deposits and cancellations

Most smaller jobs do not require a deposit. Larger jobs may require one to confirm the appointment. For the Full Day Package and any job estimated at 6+ hours, a client-initiated cancellation within 48 hours of the start time may result in the deposit being retained. For other deposit jobs, a client-initiated cancellation within 24 hours may result in the deposit being retained. Emergencies and reschedules can be discussed, and I will try to be reasonable when possible.

Full-day package limits

The Full Day Package blocks a full project day and can run well into the night if needed. It waives expensing that may otherwise apply, but it is not unlimited hauling or disposal. Ordinary furniture boxes, packing materials, and trash related to the project are all acceptable. Large or unusual hauling/disposal requests may require a separate quote, extra fee, or different plan.

Scope and limits

If a task appears unsafe, outside my skillset, likely to damage the home or item, or better handled by a specialist, I may decline that portion of the work or recommend someone more appropriate. This is meant to protect the client, the property, and the project.

Questions

If anything here might affect your job feel free to ask. It is always better to clarify expectations ahead of time so we are both ready for the task and happy with the outcome.

Booking note: By confirming an appointment with Anderson Home Services, you agree to these Policies & Safety guidelines.